FAQs

Raykul is a trade-only wholesale platform. We sell to licensed retail businesses — gift shops, toy stores, bookshops, boutiques, museum shops, chain retailers.

How do I create a wholesale account?

Click the "Sign in or Join Free" button in the header, and enter your basic info to create your wholesale account.

What is the minimum order quantity (MOQ)?

Products are sold in cases. Each product listing shows the case pack quantity (e.g., 12 units per case). The minimum order is 1 case per SKU.

Are your products compliant with US safety and labeling requirements?

Yes. Raykul products comply with applicable U.S. standards. Toys include CPC documentation, candles are accompanied by SDS safety data sheets, and textiles comply with CPSC requirements and can provide GCC documents. Product compliance certificates and test reports are available upon request through our "Contact Us" form.

Who handles US customs clearance?

Raykul handles US customs clearance on your behalf through our licensed customs broker.

How do I place an order?

Browse by product category, select case quantities, and add to your cart. At checkout, confirm your shipping address, select your payment method, and submit your order. You'll receive an order confirmation email within 24 hours, including your order number, estimated lead time, and tracking information once your order ships.

Can I mix different products in one order?

Yes. You can mix products from different collections in a single order as long as each SKU meets its case pack minimum.

What payment methods do you accept?

We accept: Major credit cards (Visa, Mastercard, American Express); Wire transfer (T/T) - preferred for orders over $1,000; ACH bank transfer - for approved accounts. For new accounts, payment is required before shipment.

What is the lead time from order to shipment?

For in-stock items, orders are processed and shipped from our warehouse in China within 5-7 business days. For made-to-order or new items, lead time is 10-25 days. For your order, please contact support@raykul.com for a more accurate estimate.

Where do orders ship from?

All Raykul orders ship directly from our factories in China to your US address. We process and deliver your orders through our in-house logistics team to ensure efficient, reliable delivery.

What shipping methods are available?

We offer three shipping methods: Standard Sea Freight (LCL) - most economical for larger orders, 28-45 days transit; Air Freight - faster for smaller or urgent orders, 8-15 days transit; Express Courier (SF Express, Aramex and Yun Express) fastest option for small orders, 5-10 days transit, higher cost. Shipping method and estimated cost are shown at checkout based on your order size and destination.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your order through the "Track Your Order" page under "Support", your account dashboard under Orders, or directly with the carrier using the tracking number provided.

What is your return policy?

Due to the nature of wholesale transactions, all sales are considered final except for defective, damaged, or incorrectly shipped items. Items must be in original, unopened case pack condition. Any claim must be submitted within 7 calendar days of receiving your order.

Do you accept customized orders?

Our dedicated B2B customization partner, Souhoney, will take your customized orders.

What is the typical retail markup on Raykul products?

Raykul wholesale prices are set to support a keystone markup (2x) at minimum, with most products supporting 2.5x–3x markup at retail. Suggested retail prices are shown on each product page as a guide.